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METAL BALUSTERS
Wholesales Home Stairs Systems

Conditions of Use

RETURN POLICY


1. No refund after 30 days from the date of purchase.
2. 20% restocking fee will be charged on all merchandise returned.
3. No refund on shipping and handling charge.
4. Fill and send the Return Authorization Request Form for RMA# by clicking the link below.
Note: You must be a valid registered customer in order to send the form. 1. All returns are permitted within 30 days from the date of purchasing the merchandise. No return is permitted after 30 days from the date of purchase. Returned merchandise will be accepted by us only if all the below conditions are met. There is a 20% restocking fee on all merchandise returned. Shipping and handling (S&H) charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us.

Return Conditions


All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. No returns will be accepted if any of parts are missing. All returns must be authorized by buildobject.com. Please fill the Return Authorization Request Form below prior to return any merchandise. Enclose the original invoice or a copy of it with your return. Please include the authorization number on this letter and not on the outside of the box. 2. Returned merchandise which is lost or damaged in transit is not kinglock.com's responsibility, but rather the carrier's. It is the buyer's responsibility to file claims with the carrier UPS upon the discovery of the problem. 3. If you have a return please fill the Return Authorization Request from our contact page. 4. If you are still not completely satisfied with the handling of the your order, please write to our customer service department manager at the address below, we will do our best to serve you better. Build Object Customer Service Department. 248 South Fifth Ave. City Of Industry, CA 91746 USA
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